VistaBee Limited Privacy Notice Who we are VistaBee Limited (VistaBee) is a leading provider of digital marketing services for business having our head office at Citypoint, 65 Haymarket, Edinburgh EH12 5HD. VistaBee is a company incorporated in Scotland under number SC396140. VistaBee Inc is a company incorporated in Delware, USA under number F17000001167 at 1110 Brickell Ave, #430, Miami FL 33131.
Purpose This notice explains VistaBee’s approach to the personal information we handle in carrying out our duties as a provider of digital content services.
Our commitment VistaBee is fully committed to handling personal information in accordance with data protection legislation and best data protection practices. This means that your personal information will be: Processed lawfully, fairly, and in a transparent manner. Collected for specified, explicit and legitimate purposes. Only collected so far as required for our lawful purposes. As accurate and up to date as possible. Retained for a reasonable period of time, in accordance with retention policies. Processed in a manner which ensures an appropriate level of security. Whether through this notice or otherwise, we hope to ensure that everyone has a good understanding of why VistaBee processes personal information and, where we do, the rights they may have. Why does VistaBee need to process personal information? VistaBee is a leading provider of digital marketing services for properties. As explained in this notice, there are various ways in which VistaBee must process personal data to allow us to fulfil our role.
How does VistaBee collect personal information? Like most organisations that handle personal information, there are various ways in which VistaBee collects information from the people we deal with. Email and written correspondence. Telephone discussions. Visitors to the VistaBee website. Social media. Application forms and other information requests. Direct contact at our head office, events and elsewhere.
In the case of owners/occupiers of properties, we are usually provided with their data by their other advisers (such as lawyers and estate agents) who instruct us. In nearly all instances, it should be obvious to you that VistaBee is collecting your personal data. What personal information does VistaBee collect? VistaBee collects personal information to fulfil its role as a provider of digital marketing services to existing and prospective clients. As there are many different aspects to this role, the information requested and collected will vary from person to person. Existing Clients: The personal information most commonly collected by VistaBee is as follows: Name. Contact details (including home and business addresses, email, telephone number). Copies of physical and electronic correspondence. Financial information.
Prospective Clients: The personal information most commonly collected from prospective clients is as follows: Name. Contact details (including business addresses, email, telephone number). Copies of physical and electronic correspondence.
What is the lawful basis for VistaBee’s processing activities? VistaBee will only process personal information where we believe we have a lawful basis to do so. The basis for processing will vary from activity to activity. In some instances, processing may have more than one lawful basis. The following information below summarises the basis on which we process personal information.
Does VistaBee share personal data with third parties? Some of the processing activities set out above require VistaBee to share personal information with third parties. Whenever we share personal data, we take all reasonable steps to ensure it will be handled appropriately and securely by the third party. Software providers which allow VistaBee to operate efficient digital processes, providers of payment services, such as Stripe and GoCardless. For practical reasons, this is an indicative, but not exhaustive list. Please also note that the list may be updated from time to time. If you are dealing with us in connection with a US property, your data will be shared with our US subsidiary VistaBee Inc, which will then become the data controller. It applies the same policies in connection with data other than that data is by necessity processed in the USA.
How long does VistaBee retain personal information? The periods for which VistaBee retains personal information depend on the purpose for which the information was obtained but, in general terms, we will retain personal data for so long as required by law, or as may be required for record keeping and legal claims purposes.
Where does VistaBee store personal information? Personal information is mostly processed by VistaBee’s staff at our head offices in Edinburgh. To allow us to operate efficient digital processes, we sometimes need to store information in servers located outside the UK, within the European Economic Area (EEA). If you are dealing with us in connection with a US property, your data must by necessity be transferred to the USA to our US subsidiary VistaBee Inc.
IP addresses VistaBee may collect information about the computer or device which is used to access our website. We use this information to improve the user experience, and to help us better understand the ways in which our website is used. This may include information about: The computer or device type. IP address. Operating system. Browser type and version. Time zone setting and browser plug-in types and versions. [This is statistical data about our users' browsing actions and patterns. It is collected on an anonymous, aggregated basis, and does not identify individual users.]
Cookies Our website makes use of cookie files to distinguish you from other users of our site, to provide you with a bespoke user experience tailored to your individual preferences. A cookie file (a small file of letters and numbers) will be placed on your computer or other access device each time you visit our site. VistaBee also uses analytical cookie files. These allow us to recognise and count the number of visitors to our site and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. If you wish to delete any such cookie files, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will contain the domain name [vistabee.com] within the file name. You may refuse to accept cookie files when visiting our site, by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you choose this setting, you may not get an optimal web site experience and be unable to access certain parts of our site. Your rights where VistaBee is processing your information The law in the UK gives certain rights to individuals whose information is being processed by a third party. The following is a quick summary of these rights: Access to your information – you have the right to request a copy of the personal information about you that VistaBee holds. Correcting your information – VistaBee wants to make sure that your personal information is accurate, complete, and up to date, and so you may ask VistaBee to correct any personal information about you that you believe does not meet these standards. Deletion of your information – You have the right to ask VistaBee to delete personal information about you where: You consider that VistaBee no longer requires the information for the purposes for which it was obtained VistaBee is using that information with your consent and you have withdrawn your consent – see ‘withdrawing consent to using your information’ below. You have validly objected to VistaBee’s use of your personal information – see ‘objecting to how we may use your information’ below. VistaBee’s use of your personal information is contrary to law or VistaBee’s other legal obligations. Objecting to how we may use your information – you have the right at any time to require VistaBee to stop using your personal information for direct marketing purposes. In addition, where VistaBee uses your personal information to perform tasks carried out in the public interest, or in exercising official authority vested in it then, if you ask us to, VistaBee will stop using that personal information unless there are overriding legitimate grounds to continue. Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold, or assessing the validity of any objection you have made to VistaBee’s use of your information. The right might also apply if VistaBee no longer has a basis for using your personal information but you don't want VistaBee to delete the data. Where this right is validly exercised, VistaBee may only use the relevant personal information with your consent, for legal claims, or where there are other public interest grounds to do so. Withdrawing consent using your information – where VistaBee uses your personal information with your consent, you may withdraw that consent at any time, and VistaBee will stop using your personal information for the purpose(s) for which consent was given. Please contact VistaBee in any of the ways set out in the ‘contact information and further advice’ section if you wish to exercise any of these rights. Be aware however that if you restrict or remove our right to use your information this may affect the services we provide.
Contact information and further advice If you have any questions which are not covered in this notice, we suggest that you contact us by visiting http://vistabee.com/en/contact-us . To help us deal with your query as quickly as possible, we recommend that you include the following in the email subject ‘FAO Data Protection Officer’. If you would prefer to submit your questions in writing, please write to our office at VistaBee, Citypoint, 65 Haymarket, Edinburgh EH12 5HD, addressing your letter to the Data Protection Officer. Complaints While VistaBee seeks to resolve directly all complaints about how we handle personal information, you also have the right to lodge a complaint with the Information Commissioner's Office, whose contact details are as follows: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone - 0303 123 1113 (local rate) or 01625 545 745 Website - https://ico.org.uk/concerns